Welcome to The Woodyu Store

Shipping policy

Shipping & Delivery Policy

Shipping & Delivery

At WoodyU, we aim to provide a reliable and transparent delivery service throughout the United Kingdom.

WoodyU is a trading name of RONZ LTD.

If you have any questions regarding delivery before placing your order, please contact our Customer Service Team:

Email: sales@woodyu.co.uk

Telephone: +44 (0)116 273 5858

Delivery Areas

We deliver to most mainland UK addresses.

Some remote areas, offshore islands and certain postcodes may incur an additional delivery charge or require a longer delivery time.

If your postcode falls within one of these areas, we will contact you before dispatch to confirm any additional delivery costs. If you choose not to proceed, your order will be cancelled and you will receive a full refund.

Delivery Charges

Delivery charges are clearly displayed during checkout before payment is completed.

Where free delivery is offered, this applies to eligible mainland UK postcodes unless otherwise stated.

Additional delivery charges may apply for deliveries to:

  • Scottish Highlands
  • Scottish Islands
  • Isle of Wight
  • Isle of Man
  • Channel Islands
  • Northern Ireland
  • Certain remote UK postcodes

Delivery Times

Estimated delivery times are shown on each individual product page.

Most stocked furniture is delivered within 7–10 working days, although some products may require longer depending on supplier availability.

If a product is temporarily unavailable or on backorder, the estimated delivery time will be clearly shown on the product page and we will keep you informed of any significant delays.

Delivery times are estimates and cannot be guaranteed.

Order Processing

Orders are normally processed within 1–2 working days.

Orders placed on weekends or UK public holidays will be processed on the next working day.

Delivery Appointments

Most furniture deliveries are arranged by appointment.

Our delivery partner may contact you by telephone, SMS or email to arrange a suitable delivery date where applicable.

Please ensure your contact details are accurate when placing your order.

Receiving Your Order

Please inspect your order carefully upon delivery.

Before signing for your delivery, where possible, please check the packaging for any obvious signs of damage. If visible damage is present, please note this with the delivery driver and notify us immediately.

Any damage, defects, missing parts or delivery discrepancies must be reported to us within 24 hours of delivery and before any assembly has taken place.

Please do not assemble any item you believe may be damaged or faulty. Assembly may make it more difficult to assess the issue and may affect our ability to determine whether the damage occurred during manufacture, transit or assembly.

To help us resolve your claim as quickly as possible, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of:
    • the damaged item;
    • the packaging (including any external damage);
    • the delivery label where possible.

Once we receive your report, our Customer Service Team will investigate and arrange an appropriate resolution, which may include replacement parts, a replacement product, repair or another suitable remedy where appropriate.

Access Requirements

Customers are responsible for ensuring that purchased furniture will fit through all doors, hallways, staircases and access routes before ordering.

If delivery cannot be completed because access is unsuitable, additional delivery or collection charges may apply.

Failed Deliveries

If delivery cannot be completed because:

  • Nobody is available to receive the order.
  • Incorrect delivery information has been provided.
  • Access to the property is unavailable.
  • The customer requests a rearranged delivery after the agreed appointment.

Additional delivery charges may apply.

Multiple Parcel Deliveries

Large furniture orders may arrive in multiple parcels or on different days.

Where available, tracking information will be provided.

Delays Beyond Our Control

Occasionally deliveries may be delayed due to circumstances beyond our control, including:

  • Severe weather
  • Traffic disruption
  • Supplier delays
  • Courier network issues
  • Public holidays

Should this occur, we will keep you informed and arrange delivery as soon as reasonably possible.

Missing Items

If any items are missing from your delivery, please notify us within 24 hours of delivery and before assembly, where applicable, so we can investigate and resolve the issue promptly.

Contact Us

RONZ LTD trading as WoodyU

195 Gwendolen Road

Leicester

LE5 5FN

United Kingdom

Email: sales@woodyu.co.uk

Telephone: +44 (0)116 273 5858
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