Welcome to The Woodyu Store

Refund policy

Returns & Refund Policy

Last Updated: 17 July 2026

At WoodyU, we want you to be completely satisfied with your purchase. This policy explains your rights, how to return products and how we handle refunds.

WoodyU is a trading name of RONZ LTD.

If you have any questions regarding a return, please contact our Customer Service Team before returning any item.

Email: sales@woodyu.co.uk

Telephone: +44 (0)116 273 5858

Cancelling Your Order

You may cancel your order at any time before it has been dispatched by contacting our Customer Service Team.

If your order has already been dispatched, you may still have cancellation rights under UK consumer law. Please contact us as soon as possible so we can advise you of the available options.

Returning Unwanted Items

If you change your mind after receiving your order, you may request a return within 14 days of delivery.

Returned items must:

  • Be unused.
  • Be unassembled.
  • Be complete with all original components.
  • Be returned in their original packaging wherever reasonably possible.
  • Be in a resaleable condition.

Please contact us before returning any item so we can provide return instructions.

Unless the item is faulty or supplied in error, customers are responsible for the cost of returning unwanted items.

Flat-Pack Furniture

Our furniture is supplied in flat-pack form unless otherwise stated.

Please carefully inspect all cartons before beginning assembly.

Furniture that has been fully or partially assembled cannot normally be accepted as a change-of-mind return, unless it is faulty or your statutory rights provide otherwise.

Damaged or Faulty Goods

Please inspect your order immediately upon delivery.

Any damage, manufacturing defect, missing parts or delivery discrepancy must be reported within 24 hours of delivery and before any assembly has taken place.

Do not assemble any item you believe may be damaged or faulty.

Please email:

  • Your order number.
  • A description of the issue.
  • Photographs of:
    • the damaged product;
    • all packaging;
    • the courier label where possible.

This enables us to investigate quickly with our supplier and delivery partner and arrange an appropriate resolution.

Depending on the circumstances, we may provide:

  • replacement parts;
  • a replacement product;
  • repair;
  • collection and refund;
  • another suitable remedy.

Missing Parts

If any fittings, hardware or components are missing, please notify us within 24 hours of delivery.

Where possible, replacement parts will normally be supplied without requiring the entire product to be returned.

Incorrect Items

If you receive the wrong item, please notify us within 48 hours of delivery.

We will arrange collection and supply the correct item as quickly as possible.

Return Condition

Returned furniture should be:

  • securely packaged;
  • complete with all accessories;
  • free from customer damage;
  • returned with all original manuals and fittings.

Returns received damaged due to inadequate packaging may result in a reduced refund where permitted by law.

Refunds

Once your returned goods have been received and inspected, we will notify you of the outcome.

Approved refunds will normally be processed back to your original payment method within 5–10 working days, although your payment provider may take additional time to credit your account.

Non-Returnable Items

The following cannot normally be returned unless faulty or required by law:

  • Furniture that has been assembled.
  • Products damaged after delivery due to misuse or incorrect assembly.
  • Products modified after delivery.
  • Personalised or made-to-order items.
  • Clearance items marked as non-returnable (unless faulty).

Failed Collections

If a return collection has been arranged and nobody is available at the agreed time, additional collection charges may apply for rearranging the collection.

Exchanges

If you require a different colour or product, please contact us.

Where possible we will assist with an exchange, although additional delivery or collection charges may apply.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.

Contact Us

RONZ LTD trading as WoodyU

195 Gwendolen Road

Leicester

LE5 5FN

United Kingdom

Email: sales@woodyu.co.uk

Telephone: +44 (0)116 273 5858
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